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Terms of service

EV-NRG Pty Limited ‘EV-NRG’ - Terms & Conditions

Delivery

Delivery Address and Contact Details

When placing an order with EV-NRG we require a physical street address. Transdirect / Australia Post does not allow us to ship to a PO Box. To assist us in processing your order, please provide your phone number in case we need to speak to you about the order. Please note that Transdirect / Australia Post requires an authorized signatory to be at the delivery address to sign for and collect the goods or conversely advise us if you authorize us to leave the item.

Standard Shipping Method:

Transdirect
EV-NRG Pty Ltd uses Transdirect to deliver products.

Delivery Charges

We offer free standard delivery for all orders over $500. Our standard delivery timeframes are 2 to 8 Business Days. We also offer express delivery (1-4 Business Days) for a nominal fee.*

*Not all locations have express shipping available. If you purchase express shipping and we determine this option as being unavailable then we will refund you the purchase as soon as we are made aware that this is not possible. 

Limitation Of Liability And Warranty
All items offered for sale on this site have been displayed with the pictures and text supplied by the manufacturer. Whilst every effort is made to verify this information, mistakes can occur for which EV-NRG cannot accept any liability.

If, however, this effects the use of your purchase, we will be happy to exchange any item as detailed in the Returns Policy.
Warranty period is 24-60 months depending on model from date of Invoice.

Returns Policy
All returns are subject to our Returns policy. If you believe you have received a faulty product please contact our team immediately. If you are unhappy with your purchase please contact our team immediately. EV-NRG does not offer refunds for products ordered in error but can exchange items or return with a 15% restock fee.

Pricing
All the pricing on the website and the quotes we give you are based on market prices and what we have in stock.

Quotes
All quotes are valid for 30 days only unless noted otherwise.

Payment Methods
We accept the following payment methods:
Credit Card: Visa, Mastercard, American Express, Apple Pay, Google Pay.

Online Transactions:
We use the trusted payment gateway Shopify Payments to process online credit card transactions through a securely encrypted portal. If you do not feel comfortable processing your card online you may phone your details through. Once processed all records with your details are destroyed. We do not keep credit card details or any personal information.
If you purchase on account, EV-NRG retains ownership until you pay. If you cannot pay, we are legally entitled to collect the goods from you.

Standard Hardware Support Terms
EV-NRG and / or Myenergi / i-charging / Indra will provide Technical Support to the Customer via both telephone and email on business weekdays during the hours of 9:00 am through 5:00 pm Australian Eastern Standard Time, with the exclusion of Australian Public Holidays. The customer may initiate a helpdesk ticket during these hours emailing admin@ev-nrg.com. The Company will use commercially reasonable efforts to respond to all Helpdesk tickets in a timely manner.

Faulty Equipment
Myenergi / i-charging / Indra Charging products supplied by EV-NRG have the benefit of our manufacturer’s product warranty, which covers the product for 24 - 60 months (model dependent) from the date of purchase. This gives you the reassurance that if, within that time, your charger is proven to be defective because of material defect we will, at our discretion, either repair or replace the charger at no cost.

Supply Hardware and Installation
Where EV-NRG has supplied and installed the EV charger the warranty is extended to the installation and any costs associated with repair or replacement will occur no cost. All installations are covered by a 2 year warranty. EV-NRG at its own discretion will determine if a part or replacement warranty is required.

Supply Hardware only
An EV-NRG technician over the phone will diagnose the charger and ensure that the unit is faulty. Once established that the unit is faulty EV-NRG at its own discretion will organise a repair or replacement. A return label will be supplied and all defective parts or units must be returned for all warranty claims.

This warranty is subject to the following conditions:

  • The charger has been installed by an approved installer and operated correctly
  • The charger is used only on the electricity supply printed on the rating plate
  • The charger has been used only to charge an electric vehicle
  • The charging cable has been replaced in the holding socket when not in use (applies only to tethered units not socketed units)
  • The charger has not been altered, serviced, maintained, dismantled or otherwise interfered with by any person not authorised by us or our appointed agent. For the avoidance of doubt any attempt to open the unit by anyone other than ourselves or our appointed agent will invalidate the warranty
  • Any repair work must be undertaken by us or our appointed agent
  • Any parts removed during repair work or any charger that is replaced become our property

The warranty does not cover:

  • Damage resulting from transportation, improper use, wear and tear, neglect or interference or as a result of improper installation
  • Replacement of any consumable item or accessory not supplied by us.
  • You continue to use any of the works after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user.
  • You allow someone other than a licensed professional to repair the products.
  • Fair wear and tear

In respect of all claims under this warranty, we will not be liable to compensate the Customer for any delay in either replacing or remedying the workmanship or in properly assessing your claim.

Afterhours Callouts within Warranty Period

If the site requires an electrician onsite afterhours (Outside of standard support times of 9am - 5pm Mon-Friday) then a call out fee will be required to pay for an electrician’s time.

Post-Warranty Call outs

At the end of the warranty period call outs will require a fee to diagnose issues if they cannot be fixed remotely. Any repair costs will be provided in a quote for approval in advance. 

Further Information

If you have a question in relation to our Terms & Conditions, please do not hesitate to contact EV-NRG by writing to:

admin@ev-nrg.com

ABN 85 641 017 558


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